Business Process and Knowledge Management

Business process is a collection of activities whose goal is to develop the product or services for the customer. Business processes are mainly evaluated from the customer’s point of view.

Knowledge management is having the knowledge about how to manage the business process. The manager should have the knowledge as to what the business needs to develop the product, the customers demands, the changing trend, and so on. The manager should have the knowledge of how to manage the business process for smooth running.

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